HeaderImage HeaderImage HeaderImage
Qsonix Logo
TopNav_support_qsonixi2TopNav_support_productsTopNav_support_wheretobuyTopNav_support_supportTopNav_support_pressnews
HeaderImage
HeaderImage HeaderImage HeaderImage
Shadow

Frequently Asked Questions (FAQ)

Category:
Keyword:
Display:

#Question
1How do I use the SPDIF digital output? (Q100, Q105, Q110 only)
2Why doesn’t my system always recognize my CDs?
4Can I load my own custom compilation CD’s that I have burned?
5Can my Qsonix system be integrated with Crestron or other home automation systems.
6How many playlists does the Qsonix system support?
7What are the installation options for the Qsonix touchscreen controller?
8How do I use the preview feature of the Qsonix system?
10Is there some way that I can deactivate the CD Burning / "Record to CD" function to prevent guests or clients from burning CD's?
11Can a cd be ripped first and if there is no net connection, can one go back later and retrieve the cover art from the net?
13What are the various ways that you can control and remote control the Qsonix system?
14What music file formats does the system store music in?
15Can we use the IR remote control to control the system instead of attaching a mouse or pointing device?
16Can Qsonix remotely access the Qsonix systems from a remote location to view and log status etc?
17Can you add new music, edit playlists etc. from a remote location?
18Can you use robo-ripper type devices with Qsonix.
21Can I stream music to a PC on the network using the Qsonix web interface?
22What are the line inputs on the rear of the Q110 used for?
23When using the HughesNet satellite data service (includes many brand names), why do I have problems with data speeds and slow downloads or Internet access?
24How does the Qsonix ripping engine and storage engine work and how does it impact sound quality?
25Do you have any plans to support double byte characters like Chinese, Japanese?
26Who provide you the meta-data, do they have album info for CD's outside the United States?
27Any plans to integrate support for video content?
28What audio technology or chipset is the Qsonix audio output based on?
29What operating system your system based on?
30How do I access the Qsonix network share folders created by the "Enable Media Sharing" from my Mac computer?
31Is the Qsonix ACC-Wall mount compatible with the both the TS15 and TS17 touchscreen controller?
32Can the Qsonix TS15 & TS17 touchscreen controllers work on the 220V power?
33Why are some CD’s not able to be looked up on my Qsonix system and what can I do about it?
34Why does iTunes on my PC/Mac erase all of the music/playlists I have transferred from my Qsonix and rebuild my iPod library to match my iTunes music library on my PC?
35QJB110 ONLY: Is there an externally exposed video output of any kind on the QJB110 (Jukebox) that can be used to display the GUI on another monitor for remote viewing/control?
36How do I use drag and drop to make a playlists based on "decades" or "years"?
37How do I use the "Network Sharing" feature to move music to my PC or other devices ?
38What is the best way to keep all of my music sync'd with iTunes? I have a sizable collection of music already in iTunes. If I add new music to my iTunes, do I thenn have to completely rescan/transfer my entire music library over when I want to move it to the Qsonix system?
39What do the difference text and highlight colors in the "Now Playing" area mean ?
40Why is the MusicGiants integrated music store not available to International markets?
41Can I utilize SACD quality content with Qsonix either via download or by loading SACD's directly?
42If I purchase Qsonix, do I still need to purchase a DAC or does your device hook-up directly to my preamp? If a DAC is needed, which do you recommend?
43Why does the "Play similar songs" playback option not appear for every song/track in my library. Do you have any ideas why this is happening? This is an extremely useful function and we'd like to have it available for all the tracks?
44Is the Qsonix software proprietary to Qsonix? or has it been licensed from someone else?
45What is the benefit of Qsonix vs. a “Do It Yourself” home built solution?
46How do you support collections that are 4000 CDs or more. Do you support NAS’s?
47Why do you charge for WAV ripping? What software enhancements are enabled with the license?
48What is your backup mechanism for large collections?
49Can a CD be ripped first and if there is no net connection, can one go back later and retrieve the cover art from the net?
50As the system loads up does it tend to get slower in reactions, especially whilst recording?
51Will you consider a USB out option in the future?
52Can I use my PC or Mac computer to access the same remote control interface used for the iPhone/iTouch.
53Can I use the Safari browser back button to navigate through the iPhone Interface?
54Can I use multiple iPhone, iTouch or PC devices to control my Qsonix system?
55Can I use a specific IP address instead of the my.qsonix.com/serial# mechanism?
56What iPod Models are compatible with the Qsonix Q100/Q105 and Q110 for loading playlists and media to? Note: The iPod loading feature is NOT available on the newer Q205/Q210 models due to the limited support we can offer for current iPod/iPhone/iTouch/iPad devices for content loading.
57What kind of Hard Drives will work as a back up drive?
58What do I do if my touchscreen has lost it's touch response and my Qsonix systems uses the ACC-CAT5 touchscreen extension accessory?
59Why does the system become slow after extended editing of Album details using the "Edit Album Details" function?
60How do you use the system with a mouse instead of a touch screen?
61What are the meanings of the Normalize settings when Burning/Recording CD’s?
62How do I delete a track from my Qsonix system?
64How do I import digital music files into my Qsonix system?
65How do I setup folder sharing and Network Places on a Mac ?
66Can I use a USB thumb drive or external HD to import/edit album covers ?
67Can Qsonix remotely access my system from a remote location to perform perform remote diagnostics or etc?
68How do I access the Qsonix "Shared Files" from my MAC on my home network?
69Is the ACC-Wall mount compatible with the both TS-15(15") and TS-17(17") touchscreens?
70Are all Qsonix system components compatible with 220v Power?
71Does Qsonix support hi-resolution 24bit audio content ?
72What is the Performance Audio Pack upgrade?
73How do I transfer music from my Qsonix to the Apple iPhone or iPod Touch?
74Does the Qsonix incremental backup system remove media that was deleted on the system since the last backup?
75Does Qsonix support the use of NAS (Network Attached Storage) for Backup and Playback operations?
76Can you purhcase and utilize any third-party touchscreen for use with Qsonix systems?
77How does Qsonix handle cooling and the use of fans? Is the Q105/Q110 noisy to operate?
78How much power does the Q105/Q110 use when idle?
79Is there a way to edit the details of my music in terms of meta-data like album name, genre, artist, composer, etc.?
80What happened to MusicGiants? Is the service/feature still available for Qsonix users?
81How do I import/load a Reference Recordings HRx DVD title?
82What File and Audio formats does Qsonix support for Import and Playback ?
83Why don't I see my Qsonix server when starting the Remote Pro App? Why doesn't the right-hand side of the app seem to update or refresh?
84Why are my album covers not displaying properly and only showing the top-half of each cover?
85Does Qsonix Support USB 2.0 Audio Devices (DACs)
87When importing downloaded music, why does Qsonix break a single various artists compilation into multiple albums ?
88How to troubleshoot connection issues with Remote Pro for iPad app?
89What is the best way to demonstrate a Qsonix system with iPad Remote Pro app using a stand-alone wireless router ?
90Where can I find the model number, serial number and version number of my system?
Shadow
FooterImage FooterImage FooterImage