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Qsonix maintains a library of Frequently Asked Questions and Answers to assist customers with a variety of common installation, setup, use and problem topics.
Q: How do I use the SPDIF digital output?
A: Go to the system preferences menu by clicking on the Qsonix logo in the menu Bar. Be sure you are on the “Playback” tab, and click the “Advanced Settings” button. On this screen you will see the button choices for “Analog” or “Digital”. Choose Digital, and be sure your Q100 is connected to a an appropriate digital capable sound system. NOTE: The system can only output one zone of digital output, you must use analog mode if you are using outputs other than zone 1.
Q: Why doesn’t my system always recognize my CDs?
A: The CD recognition and data service is a comprehensive system, however given the number of CDs, slight variations and multiple releases of similar CDs, you are bound to experience a “Not Found” situation. Use the CD entry wizard to enter the information yourself.
Q: Can I load my own custom compilation CD’s that I have burned?.
A: Yes, when loading a custom compilation CD, the system will automatically take you through an onscreen “Manual Entry” wizard that allows you to enter information about your CD, including, Artist Name, Album Name, Genre, Year, and track titles. You can also choose from a variety of generic album covers. The CD will be loaded and available just like a commercial CD.
Q: Can my Qsonix system be integrated with Crestron or other home automation systems.
A: Yes, Qsonix offers a CDROM based upgrade that includes a complete remote control serial and IP protocol that can be used to integrate Qsonix systems with other control systems. Currently Qsonix offers specific control modules for the Crestron™ line of automation products. Ask your dealer for details.
Q: How many playlists does the system support?
A: Qsonix systems support an unlimited number of playlists that can each contain up to 5000 tracks. Playlists can be easily added, edited or deleted using the simple drag and drop user interface. These playlists can be organized and played immediately in either playback zone.
Q: What music file formats does the system store music in?
A: The Qsonix internally uses the Windows Media 9 codec and internally stores files in the .wma format. The quality level is determined in the user settings and includes a) CD Quality Lossless, b) 320Kbps High Quality, and c) 128Kbps Normal quality. The system automatically handles the storage and management of these files using its internal media database system.
Q: What are the installation options for the Qsonix touchscreen controller?
A: The Qsonix touchscreen controller can be installed either in a tabletop fashion or wall mounted, and can be optionally extended up to 600 feet from the server. This option also allows for the addition of a second touchscreen controller to address multi-zone or multi- location control. Qsonix systems can also be controlled using supported home automation products like AMX™ and Crestron™.
Q: How do I use the preview feature of the Qsonix system?
A: Simply double-tap on any track in the album browser windows and you will hear a short preview of the track and then will be returned to the track that was already playing. This feature does not stop the current playlist, and allows you to quickly audition or preview tracks while you are browsing your library.
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